As their problems grew, they even went so far as to mount Nest cameras in Frobot cabinets to capture a video of what could be disrupted inside. At one point, he watched as a mix of ingredients from the Tesla Frobot factory came out and came out of Taylor’s machine, spilling water to pour water into a nearby cupboard. Seven hours later, he saw a Tesla feeding worker open the cupboard with ease, leaving the problem unseen, and quietly changing the plastic that he had forgotten to clean the machine.
Their business, as soon as it became known, was very different in practice: No one at Levi’s Stadium or Tesla seemed to be able to set up or repair the Frobot without the help of the founders of the Frobot. And the problem was Taylor’s machine at the core of the Frobot. “Evil,” O’Sullivan recalls when he realized. “These machines just suck.”
It began to dawn O’Sullivan and Nelson that they would have to travel. And unknowingly they had already created some kind of other thing, which provides a solution to the problem that is killing their current business.
The following year in addition, he posted a small Frobot look at Taylor’s ice cream machine, a build that allows you to view and control all machine updates – plus some just over 5-2 -3-1 code to get a list of things to use – the program has introduced a program to detect and solve many mechanical problems, as well as a small Raspberry Pi mini-computer that installs.
In 2019, they re-launched their own company, this time as Kytch. (Indicating the size of their desires, they chose a name that conveys the idea of a fully integrated kitchen, leaving the possibility of things that went beyond Taylor’s ice cream machine.)
When Kytch set up in April of the same year, Nelson drove around the Bay Area looking for any restaurants that use Taylor’s machines, set up franchisees on LinkedIn, and offer free trial for six months before signing up for $ 10-a-month. Having acquired the first few customers at Burger Kings and Super Duper Burgers, they eventually began to sell their market, franchisees that not only represent one large group of Taylor owners but also the most complex, often Taylor’s digital retailer: McDonald’s.
In late 2019, when they first entered the McDonald’s, O’Sullivan and Nelson were shocked to find that many restaurant owners had never been to or heard of a list of services that opened up changes such as heat hopper or glycol used to make less oil. . “It was a real ‘aha’ time,” says Nelson. “Why are these important things hidden behind a list that most people don’t know?”
Meanwhile, McDonald’s owners were paying thousands of dollars a month to Taylor’s distributors on labor costs, often as a result of illegal changes. As a result, he added a feature to Kytch called Kytch Assist that is able to detect other problems on the machine as it happens, and reduce the differences so that they do not break down before they happen.
One salesman, who asked not to be identified by WIRED for fear of reprisals by McDonald’s, told me that the ice cream machine at one of his restaurants had been sitting for almost a week due to a sudden failure during the break. He reviewed the mechanical assembly repeatedly, but to no avail.
The installation of Kytch revealed almost immediately that the overworker was putting too much compaction in one of the machine launchers. Today he wakes up every morning at 5:30, picks up his phone, and makes sure all his machines have gone through their false heat. One marketing expert told me that, although Kytch has doubled its prices over the past two years and added $ 250, it still saves its owners “easily thousands of dollars a month.”