Facebook is also looking into questions about how they support content managers after a moderator tells a that the company does not do enough to protect employees who investigate violent and disruptive content on the platform.
Isabella Plunkett, who currently works in Covalen, an Irish recruitment agency, told the committee that unemployed supervisors had not been offered a healthy opportunity. For example, Covalen allows an hour and a half of “normal” time each week, the “health coaches” offered by the company are not health professionals, and do not have the tools to help regulators deal with the challenges they often face. Plunkett told the committee that these good coaches sometimes promote work as .
“The content is dangerous, it can affect anyone,” he told a news conference following the incident. “No one would be comfortable watching violence for seven to eight hours a day.” He also said supervisors should be given the same benefits and security as those who work on Facebook, including paid time and the ability to work from home. Plunkett also reaffirmed Facebook’s reliance on an anonymous agreement, which he said contributed to a “climate of fear” that made administrators afraid to speak or seek outside help.
In a statement, a Facebook spokesman said the company was “committed to working with our partners to help” people who are reviewing the content. “Everyone who monitors Facebook content continues their in-depth studies at Community Standards and has access to psychological support for a better quality of life,” the spokesperson said. “In Ireland, this includes 24/7 on-site support with well-trained professionals, telephone work, and access to confidential medical care from day one. We are also using professional solutions to limit their availability to the best possible care. This is an important issue, and we are volunteering to assist them. ”
This is the first time this has been announced. The working conditions of content managers, who spend their days in the worst possible way on the platform, have been a problem for Facebook, which relies on non-working managers around the world. The company last year partnered with a and U.S. officials who said their work had led to PTSD and other health problems.
As part of the launch, Facebook has approved a number of changes to the way it handles content that is offered to administrators for review. It introduced new tools that would allow them to watch black-and-white movies and audiences when they were tempted to avoid violent and video-visual material. It also added features to make it easier to jump to areas with longer video clips to reduce your viewing time. The company has also made a lot of money , I hope one day it will do its job of reducing.
But soon Facebook will have to answer questions about whether these measures will help protect administrators. Committee asking representatives on Facebook, and companies involved in the business, to appear at another conference to answer questions about how they support employees.
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